Creative Director (Senior Managing Consultant)
Location: Gurgaon, India
Time type: Full time
Posted: Posted 8 Days Ago
Time left to apply: End Date: October 31, 2026 (22 days left to apply)
Job requisition ID: R-292225
Our Purpose
The company is a global payments-technology business supporting a wide range of digital payment choices for people, businesses and governments.
Title and Summary
Creative Director (Senior Managing Consultant)
Overview
The Services team is a key differentiator for the company, providing the cutting-edge services that help our customers grow. Centered on data-driven technologies and innovation, this team provides consulting, marketing, loyalty and analytics to financial institutions and merchants globally. Marketing Services is the organisation within Services that develops and executes the marketing programs that help our clients achieve their marketing goals. The in-house creative desk for this role sits within Services and is responsible for ideating and creating engaging, forward-thinking, on-brand content solutions that connect our advertising partners, platforms, and our portfolio of brands.
As Creative Director, this role is accountable for defining and executing the next generation creative operating model, leveraging AI, automation, global delivery and emerging technologies to increase quality, productivity, scalability and business impact across the enterprise.
Role
• Lead and inspire a high-performing creative organization supporting the creative desk globally, fostering a culture of excellence, accountability, innovation and continuous learning.
• Provide creative leadership and oversight across projects, ensuring consistent delivery of high-quality, strategically aligned work at scale.
• Drive the evolution of the creative desk’s global delivery model, establishing scalable processes, governance frameworks and quality standards across regions and teams.
• Lead the adoption of AI-enabled workflows, automation and emerging technologies to enhance creative quality, productivity, consistency and speed-to-market.
• Identify and implement process, workflow and tooling enhancements that improve efficiency, scalability and operational performance.
• Partner with global stakeholders to understand evolving business needs, capture feedback and continuously enhance the creative desk’s services and client experience.
• Act as a key leader within the creative desk’s global delivery ecosystem, driving consistency, interoperability, knowledge sharing and best-practice adoption across regions.
• Develop future-ready team capabilities through talent development, AI fluency, experimentation and continuous skills growth.
• Leverage data, operational insights and performance metrics to optimise delivery outcomes, resource utilisation, stakeholder satisfaction and overall effectiveness.
• Define and monitor KPIs that measure creative quality, operational excellence, efficiency and business impact, using insights to inform decision-making and continuous improvement.
• Drive organizational change and innovation initiatives that strengthen the creative desk’s capabilities, increase scalability and position the organization for future growth.
• Quantify and communicate the value generated through operational improvements, service innovation and AI adoption, balancing creative excellence with commercial and business outcomes.
All About You
• 15+ years of leadership experience, across creative operations, in-house agencies, production, marketing services, or creative transformation in large, complex organizations.
• Demonstrated success building and scaling high-performing creative delivery organizations, operating models, and global capability centres.
• Strong expertise in AI, automation, and emerging creative technologies, with a track record of leveraging innovation to improve quality, scalability, productivity, and business outcomes.
• Proven ability to lead global, multidisciplinary teams while fostering a culture of excellence, accountability, continuous learning, and innovation.
• Commercially minded and results-oriented, with the ability to balance creative quality, operational efficiency, customer outcomes, and business value.
• Skilled in driving organizational change, influencing senior stakeholders, and leading transformation initiatives across matrixed environments.
• Experience developing governance frameworks, performance metrics, and delivery models that support sustainable growth and operational excellence.
• Top Global Network Agency experience
• Bachelors degree and ideally Masters degree
Corporate Security Responsibility
Everyone working for or on behalf of the company is responsible for information security and must follow its security policies, protect the confidentiality and integrity of information accessed, report suspected breaches, and complete mandatory security training.
