About the company
The company is a global logistics-optimization business with more than 1,000 professionals worldwide. It combines supply chain consulting, logistics software and related services to deliver end-to-end solutions.
Its Bengaluru office is one of its newest hubs, where it is building a next-generation, AI-driven supply chain product from the ground up. The office runs a hybrid work model, and this is an early-stage opportunity to join the development team and help shape the future of the product and technology landscape.
Job description
Lead the global UX organization through AI-driven transformation, redefining how AI and agentic capabilities shape user experiences, UX practices and organizational effectiveness while delivering measurable business value. As Head of UX, you are a strategic partner to VP- and C-level leadership, connecting UX strategy with product, technology and business objectives while championing user-centered design across the organization.
What the role involves
· Lead a global UX organization of 15–18 people across Europe, India and external partners, with all UX roles reporting into this position.
· Be based primarily in Bengaluru (other locations possible) and travel regularly between the European headquarters and Bengaluru.
· Own and manage the UX budget, including headcount, tools and vendor expenses.
· Define and drive a three-year UX vision, with a strong focus on AI and agentic experiences that transform workflows and user interactions.
· Partner with Product Management to identify opportunities where AI can fundamentally redesign and simplify customer workflows.
· Lead the adoption of AI-enabled UX practices across research, ideation, prototyping, design and evaluation.
· Build AI capabilities within the UX team and create a culture of experimentation, innovation and continuous learning.
· Establish a scalable UX operating model that supports growth across multiple products, teams and business areas.
· Define effective collaboration models between UX, Product Management and Engineering throughout the product lifecycle.
· Align UX strategy with product strategy and broader business objectives.
· Translate UX and design strategies into measurable business outcomes.
· Drive hiring, team growth, role leveling and career development across regions.
· Manage design operations, governance, quality standards and process improvements.
· Ensure a consistent and cohesive user experience across the entire product portfolio.
· Strengthen user research and customer feedback as core components of decision-making and product development.
· Promote the value of UX beyond visual design, emphasizing research, rapid prototyping and customer-centric innovation.
· Balance rapid decision-making with stakeholder inclusion and organizational alignment.
· Lead senior managers and distributed international UX teams through organizational transformation and maturity growth.
· Build and scale UX organizations across complex, multinational environments and multiple product domains.
· Establish governance structures and cross-functional ways of working that enable UX to scale effectively.
· Demonstrate strong understanding and experience with AI-driven and agentic product experiences.
· Work effectively across Europe–India time zones and multicultural teams.
· Bring strong people leadership experience combined with a solid UX background.
· Possess excellent stakeholder management skills and the ability to influence executive leadership and gain C-suite alignment.
· Connect UX, product, technology and business priorities through strategic thinking.
· Champion innovation, emerging technologies and continuous improvement.
· Remain resilient, stable and effective in environments characterized by uncertainty and change.
· Demonstrate high ownership, accountability and commitment to business outcomes.
· Supply chain or logistics software experience is advantageous but not mandatory.
· Strong English communication skills are required; a formal degree is not required.
What you bring
· 10+ years of professional experience in UX, Product Design or a related design discipline, including at least 5 years in senior leadership roles leading managers and distributed teams.
· Proven experience leading senior managers and large, global design teams, with the ability to navigate complex organizational environments.
· Strong people leadership skills with a passion for building teams, developing talent and creating clear growth paths.
· Product-minded, ideally with expertise from complex B2B software or supply chain environments.
· Experience building or transforming UX organizations, ideally across multiple products or teams.
· Experience with, or strong understanding of, AI-driven and agentic product experiences.
· Ability to translate product and business strategy into actionable UX direction.
· Strategic and decisive leadership style with outstanding stakeholder management skills and a hands-on mindset.
· Prepared for regular business travel between Europe and Bengaluru.
What the company offers
· A stable role in an established European company with a clear vision and long-term security.
· A dynamic, international work environment with strong opportunities for rapid career growth.
· Extensive professional development support, including a dedicated training budget and internal learning programs.
· A permanent position with a competitive base salary, attractive bonus structure and comprehensive benefits package.
· Hybrid work model.
· Access to an Employee Assistance Program to support mental well-being.
· Regular sports activities, team events and company getaways.
· Complimentary lunch, beverages and coffee at all office locations.
· Comprehensive health insurance coverage, including GMC, GPA, GTL and OPD.
The company describes itself as people-centred: team members support each other, aim for excellent results, and can take responsibility from day one while continuing to learn at their own pace.
